Customer Service Executive

4 days ago

Palghat District Kerala, India SMIE INDUSTRIES PVT LTD Full time

1. Maintenance and Repairs:

- Perform installation, maintenance, and troubleshooting of industrial pumps and related equipment.
- Conduct scheduled servicing and emergency repairs to ensure mínimal downtime.

2. Technical Support:

- Diagnose mechanical and technical issues and implement effective solutions.
- Provide technical guidance to customers and ensure the proper functioning of equipment.

3. Documentation:

- Maintain detailed service reports, including diagnostics, parts used, and repair processes.
- Update maintenance logs and ensure compliance with company standards.

4. Customer Interaction:

- Communicate effectively with clients to understand their service needs.
- Offer advice on equipment maintenance and upgrades to optimize performance.

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Malayalam (required)
- English (required)

Work Location: In person

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