Customer Service Associate

3 days ago

Gurgaon District Haryana, India Glory Power Solutions Pvt Ltd Full time

We are Hiring

Designation : Customer Service Associate

Process : International Process

Language:
English & Hindi /

English & Spanish /

English & French /

Skillset : Excellent communication in English

Qualification : Graduate

Experience : Min 3+ years of exp in North American customer service as an Agent

Male \ Female both can consider

Salary:
Hindi & English - 32000CTC - 36000CTC (As Per Communication)

French / Spanish - 55000CTC

Shifts & Week off : 24/7, Rotational Shift / 5 Days working

Interview mode : HR Round ; Ops Round ;Joining formalities ; JoiningPosition

Location : Sector 18, Gurugram, Haryana.

Cab Facility : Odd hours cab facilities.

Roles & Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)
- Hindi (required)
- Spanish (required)

Work Location: In person

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