Customer Service Associate
3 days ago
We are Hiring
Designation : Customer Service Associate
Process : International Process
Language:
English & Hindi /
English & Spanish /
English & French /
Skillset : Excellent communication in English
Qualification : Graduate
Experience : Min 3+ years of exp in North American customer service as an Agent
Male \ Female both can consider
Salary:
Hindi & English - 32000CTC - 36000CTC (As Per Communication)
French / Spanish - 55000CTC
Shifts & Week off : 24/7, Rotational Shift / 5 Days working
Interview mode : HR Round ; Ops Round ;Joining formalities ; JoiningPosition
Location : Sector 18, Gurugram, Haryana.
Cab Facility : Odd hours cab facilities.
Roles & Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.
Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
Uphold company policies and procedures while delivering excellent customer service at all times.
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 3 years (required)
- Customer service: 3 years (required)
**Language**:
- English (required)
- Hindi (required)
- Spanish (required)
Work Location: In person
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