Customer Care Executive
6 days ago
E-commerce Business of Womens Immitation Jewellery
Task:
- Call and confirm from customer who place Cash On Delivery order.
- Follow-up for delivery of Courrier to customer.
- Attend non delivered orders, followup between courrier and customer.
- Call and convert customer who are trying to order but fail online.
- Answer customer querries on company whatsapp and social media.
- Provide monthly analysis and reporting of Delivered vs Returns %,
- KPI is to minimise returns and maximise conversion.
Hindi and English speaking is important.
Required problem solving capability and pleasant personality for customer front.
**Job Types**: Full-time, Permanent
Pay: From ₹17,500.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Customer support: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
Expected Start Date: 16/11/2024
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