CRM Executive

2 hours ago

Mancheswar Bhubaneswar Orissa, India Swain Aluminium Pvt Ltd Full time

**Location**: Bhubaneswar, Odisha
**Company**: Swain Aluminium Private Limited
**Position Type**: Full-Time
**Salary**: ₹15,000 to ₹18,000 per month

**Job Overview**:
**Key Responsibilities**:

- **Customer Interaction Support**:

- Provide detailed information about products and services while ensuring an exceptional customer experience.
- **CRM System Assistance**:

- Maintain and update customer information in the CRM system to ensure data accuracy and completeness.
- **Reporting and Data Analysis**:

- Assist in generating CRM reports, analyzing customer data, and providing actionable insights to improve engagement and retention.
- **Sales and Marketing Support**:

- Assist the sales team with lead management, follow-up activities, and organizing marketing campaigns and outreach programs.
- **Customer Relationship Building**:

- Foster and maintain strong customer relationships by gathering feedback and working to improve service quality.
- Contribute to customer retention efforts by ensuring that customer needs are met effectively.
- **Learning and Development**:

- Participate in ongoing training to enhance CRM expertise and stay updated on industry trends, best practices, and CRM tools.

**Qualifications**:

- **Education**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Languages**:

- Must be fluent in **Hindi, English, and Odia**.
- **Experience**:

- At least **2 years** of relevant experience in **customer service, CRM, or a related field**.
- **Experience in the hospitality sector** is highly preferred, as it involves direct customer interaction and service excellence.
- Fresh graduates with strong potential and a keen interest in CRM are also welcome to apply.
- **Skills**:

- Strong communication and interpersonal skills.
- Familiarity with CRM software and Microsoft Office Suite.
- Excellent organizational skills with the ability to multitask effectively.
- **Gender**:
**Additional Information**:

- **Job Type**: Full-time, Permanent
- **Salary**: ₹15,000 to ₹18,000 per month
- **Schedule**: Day shift

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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