Sales Representative

7 days ago

Sola Ahmedabad Gujarat, India Savitara Infotel Full time

Job Title: Customer Service Executive (Travel Packages)

Location: Ahmedabad

Mode**:Night Shifts**

7:00PM - 4:00AM

8:00PM - 5:00AM

9:00PM - 6:00AM

10:00PM -7:00AM

As a Customer Service Executive for Travel Packages, you will be responsible for

delivering outstanding customer service and assisting clients throughout their travel

journey. You will handle inquiries, resolve issues, and ensure a seamless experience

for our customers.

**Responsibilities**:
chat regarding travel packages, bookings, and reservations.
- Provide accurate information about destinations, itineraries, pricing, and

additional services.
- Assist customers in booking travel packages, flights, accommodations, and

other travel-related services.
- Handle customer complaints, troubleshoot issues, and escalate complex

problems to the appropriate department for resolution.
- Build and maintain positive relationships with customers to ensure customer

satisfaction and loyalty.
- Collaborate with other departments such as sales, operations, and marketing

to optimise customer experience and service delivery.
- Keep detailed records of customer interactions, transactions, inquiries, and

Feedback.

**Requirements**:

- Proven experience in customer service or a related role, preferably in the travel industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle stressful situations calmly and effectively.
- Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus.
- Ability to work well in a team environment and collaborate with colleagues from different departments.
- Flexibility to work in shifts and weekends, as required.

Pay: ₹10,000.00 - ₹30,000.00 per month

**Experience**:

- Cold calling: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
- sales representative: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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