Required Front Office Executive

3 days ago

Vartak Nagar Thane Maharashtra, India HR Hospital Consulting Services Full time

Urgently required, Front office executive.

Key Responsibilities:

- **Guest Relations**:

- Welcoming guests, checking them in and out, and assisting with their needs.
- Providing information about the hotel, its amenities, and services.
- Handling guest inquiries and resolving complaints efficiently.
- **Reservation Management**:

- Taking and confirming reservations, both online and over the phone.
- Managing guest accounts, including posting charges and payments.
- **Front Desk Operations**:

- Answering phones, directing calls, and managing communication.
- Maintaining the front desk area and ensuring its cleanliness and orderliness.
- Assisting with administrative tasks, such as filing and organizing records.
- **Other Duties**:

- May be required to make restaurant or transportation reservations for guests.
- Assisting guests with luggage and other requests.
- May be involved in upselling hotel services and amenities.
- Understanding the club's specific membership programs and amenities.
- Promoting and supporting club initiatives and events.
- Ensuring a high level of guest satisfaction and loyalty within the club setting.

Essential Skills:

- Excellent communication and interpersonal skills.
- Strong customer service skills and the ability to handle complaints professionally.
- Proficiency in using hotel reservation systems and other front office software.
- Ability to work effectively in a fast-paced environment.
- Knowledge of hotel policies and procedures.
- A strong understanding of the club's membership programs and amenities.
- Experience : Minimum 2 years in hospitality industry.

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Evening shift
- Morning shift
- Night shift

Work Location: In person

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