CRM : Real Estate

2 days ago

Nashik District Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
The Customer Relationship Manager (CRM) in Real Estate is responsible for managing client interactions, ensuring customer satisfaction, and building long-term relationships. This role involves handling inquiries, assisting in property transactions, and enhancing the overall customer experience through effective communication and personalized service.

**Key Responsibilities:1. Client Relationship Management**:

- Serve as the primary point of contact for new and existing clients.
- Build and maintain strong relationships with homebuyers, investors, and tenants.
- Provide timely updates on property availability, pricing, and market trends.

**2. Sales & Lead Management**:

- Track and follow up on leads to convert prospects into customers.
- Manage CRM software to maintain detailed client records and communication history.
- Collaborate with the sales team to close deals and improve conversion rates.

**3. Customer Support & Issue Resolution**:

- Address client concerns, resolve issues, and ensure a smooth property-buying process.
- Assist clients with documentation, financing options, and legal formalities.
- Follow up after sales or rentals to ensure customer satisfaction.

**4. Market Research & Client Insights**:

- Analyze client preferences, feedback, and purchasing behavior to improve services.
- Monitor real estate trends to provide relevant advice to clients.
- Suggest improvements in marketing strategies based on customer insights.

**5. Brand Representation & Client Engagement**:

- Represent the company at real estate events, property exhibitions, and networking sessions.
- Organize site visits and property tours for potential buyers.
- Develop and implement loyalty programs to enhance customer retention.

**Qualifications & Experience**:

- **Education**: Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience**: 3+ years in customer relationship management, real estate sales, or client servicing.
- **Skills**:

- Excellent communication, negotiation, and interpersonal skills.
- Strong knowledge of real estate market trends and legal procedures.
- Proficiency in CRM software and Microsoft Office.
- Ability to handle high-value clients and provide premium service.

**Preferred Qualifications**:

- Experience in luxury real estate or property management.
- Understanding of real estate laws, financing options, and contracts.
- Ability to work in a target-driven environment.

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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