Real Estate

7 days ago

Maharashtra, India QUICK PLACEMENTS Full time

Serve as the primary point of contact for customers post-sale (e.g., after booking/agreement) until handover.
- Manage and track customer correspondence, documentation, and payment schedules.
- Address and resolve customer inquiries, concerns, or complaints promptly and professionally.
- Coordinate with internal departments (e.g., Sales, Legal, Accounts, Construction) to ensure smooth customer experience.
- Communicate project updates, possession timelines, and legal documentation requirements to customers.
- Conduct customer satisfaction surveys and collect feedback to improve service quality.
- Ensure timely collection of payments as per the agreed-upon schedule.
- Maintain accurate and detailed customer records in the CRM system.
- Facilitate the handover process, including site visits and final documentation.

**Requirements**:

- Proven experience in Customer Relations/Service, preferably within the real estate industry.
- Strong communication (written and verbal) and interpersonal skills.
- Excellent conflict resolution and problem-solving abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- In-depth knowledge of real estate documentation, payment structures, and processes is a plus.
- High level of patience, empathy, and professionalism in dealing with customers.
- Bachelor's degree in a relevant field (e.g., Business Administration, Communications).
- Ability to manage multiple accounts and prioritise tasks effectively.

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