Helpdesk Executive

JLL supports the Whole You, personally and professionally.

**Key Responsibilities**:1. Customer Support**:

- Provide accurate information and assistance regarding transport schedules, routes, and services.
- Address and resolve customer complaints in a timely and professional manner.

**2. Coordination and Scheduling**:

- Coordinate with drivers, transport providers, and internal teams to schedule and dispatch vehicles. - Monitor vehicle movements and ensure timely delivery and pickup services.
- Maintain updated records of transport schedules, routes, and driver assignments.

**3. Issue Resolution**:

- Identify and resolve transport-related issues promptly to minimize service disruptions.
- Coordination with service providers to ensure vehicles are serviced and maintained regularly.
- Manage incidents and emergencies, providing support and solutions as needed.

**4. Reporting and Documentation**:

- Prepare and maintain transport logs, reports, and documentation.
- Analyze transport data to identify trends, inefficiencies, and areas for improvement.
- Assist in preparing performance reports for management review.

**5. Compliance and Safety**:

- Ensure compliance with transport regulations and company policies.
- Promote and enforce safety standards among drivers and transport staff.
- Conduct regular audits and inspections of transport operations.

**6. Continuous Improvement**:

- Suggest and implement improvements to transport processes and procedures.
- Stay updated with industry trends, best practices, and new technologies in transport logistics.
- Participate in training and development programs as required.

**Qualifications**:

- A degree in logistics, transportation, or any related field is preferred.
- Strong knowledge of transport logistics and fleet management.
- Excellent communication and interpersonal skills.
- Proficiency in using transport management systems and office software.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to details.
- Flexibility to work in shifts, including weekends and holidays, if required.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.