Pe-cx-multi Channel Helpdesk

1 week ago

Gurugram Haryana, India Cognizant Full time

**Job Summary**

Join our dynamic team as a Multi Channel Helpdesk professional where youll be instrumental in providing exceptional customer support across various channels. With a focus on technical expertise in MS Excel youll contribute to optimizing our service delivery and enhancing customer satisfaction. This role offers a rotational shift schedule and requires working from the office.

**Responsibilities**
- Provide comprehensive support to customers across multiple channels ensuring timely resolution of inquiries and issues.
- Utilize MS Excel to analyze data and generate reports that enhance decision-making processes and improve service delivery.
- Collaborate with team members to develop strategies for optimizing customer interactions and improving overall satisfaction.
- Monitor and evaluate customer feedback to identify areas for improvement and implement necessary changes.
- Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
- Assist in the development and execution of training programs to enhance team skills and knowledge.
- Coordinate with other departments to ensure seamless service delivery and address any cross-functional issues.
- Stay updated with industry trends and advancements to continuously improve service offerings and customer experience.
- Contribute to the creation of marketing materials and campaigns that align with company objectives and customer needs.
- Support the implementation of new technologies and systems to streamline operations and enhance efficiency.
- Participate in regular team meetings to discuss progress challenges and opportunities for improvement.
- Ensure compliance with company policies and procedures in all customer interactions and service delivery. Qualifications
- Demonstrate proficiency in MS Excel with the ability to perform complex data analysis and reporting.
- Exhibit strong communication skills both verbal and written to effectively interact with customers and team members.
- Show adaptability to rotational shifts and a work-from-office model ensuring consistent availability for customer support.
- Display problem-solving skills and the ability to think critically to resolve customer issues efficiently.
- Have a keen eye for detail and accuracy in maintaining records and generating reports.
- Demonstrate a proactive approach to learning and staying updated with industry trends and technologies.

**Certifications Required**

Microsoft Excel Certification Google Ads Certification

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