Invoicing Co-ordinator

About Egencia

Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers And we need people like you.

We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

EGENCIA FINOPS INVOICING SME/COORDINATOR

Job description summary

Egencia, an AmexGBT Company is seeking an Invoicing Co-Ordinator who will be responsible for the day to day running of all invoicing related tasks and activities supporting Reconciliation

FINOPS SME/COORDINATOR

Area of Responsibility:

- Assign work plan priorities as per SLA and agreed guidelines
- Monitor team performance and activity as per KPIs
- Assist team on billing query resolution
- Liaise with tech support for error resolution & system improvement
- Resolve escalated customer complaints and work closely with other functions/departments to cure persistent issues
- Carry out quality audits, monitoring, and evaluation of all agents in absence of Team leader
- Ensure weekly reports are submitted on time and provide utmost support to Team leader
- Carry out quality checks of team processing
- Remain first point of contact for new processes and coach team whenever such need arises
- Monitor workload and provide input for FTE analysis and continue to review it on periodical basis
- Analyze the process for efficiency and reduction in errors. Initiate root cause analysis to provide correct update to Team leaders/managers

Interactions with other teams
- Control inbound/outbound workflows with finance, Service delivery and tech
- Undertake Manual and Troubleshooting Invoicing where required
- Perform billing administration tasks where required
- Maintain and ensure the accuracy of customer invoicing
- With assistance from Finance team, maintain a regular reconciliation to ensure items charged to Egencia are invoiced out to customers
- Act as an escalation point of team and raise concerns directly with all stakeholders
- Collaborate with EGTS and Invoicing Tech team on Jira/Bugs impacting Invoicing KPI’s

Skills/Experience:

- Travel industry experience is required
- Ability and diligence to follow processes through to conclusion
- Strong time management skills
- Ability to organize and prioritize effectively
- Excellent team player
- Quality control skills
- Strong integrity
- Knowledge of Excel Macro would be an added advantage

Location

India - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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