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Receptionist/administrator

2 weeks ago

Makarpura Vadodara Gujarat, India Abhishek Enterprises Full time

**Job Title: Receptionist**

**Job Summary**:
As a Receptionist, you will serve as the first point of contact for visitors and clients, providing exceptional customer service and administrative support. Your primary responsibilities include greeting guests, answering phone calls, handling inquiries, and maintaining a clean and organized reception area. You will also assist with various administrative tasks to ensure smooth office operations.

**Key Responsibilities**:
1. **Greeting and Welcoming Visitors**: Welcome guests and clients with a warm and friendly demeanor, directing them to the appropriate person or department.

2. **Answering Phone Calls**: Manage a multi-line telephone system, answering incoming calls promptly, and transferring them to the relevant individuals or departments. Take messages accurately and relay them to the appropriate recipients.

3. **Handling Inquiries**: Address inquiries from visitors, clients, and employees regarding company information, directions, or general assistance. Provide helpful and accurate information or direct inquiries to the appropriate channels.

4. **Maintaining Reception Area**: Keep the reception area clean, tidy, and presentable at all times. Ensure reading materials and informational brochures are stocked and organized.

5. **Scheduling and Appointments**: Coordinate meeting room bookings and appointments, ensuring schedules are efficiently managed and conflicts are resolved promptly. Notify staff members of scheduled appointments or changes as needed.

6. **Administrative Support**: Assist with various administrative tasks, including data entry, filing, photocopying, scanning, and faxing documents. Support other departments with administrative duties as required.

7. **Mail and Courier Services**: Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and coordinate courier services as necessary.

8. **Security and Access Control**: Monitor visitor access and issue visitor badges or passes as required. Ensure compliance with security protocols and procedures.

9. **Office Supplies Management**: Monitor and replenish office supplies, including stationery, kitchen supplies, and other consumables. Place orders for supplies as needed, keeping track of inventory levels.

10. **Problem Solving**: Handle minor customer service issues or complaints effectively and escalate complex matters to the appropriate personnel. Provide solutions or alternatives to satisfy customer needs whenever possible.

**Qualifications and Skills**:

- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Proven experience as a receptionist or in a similar role.
- Excellent communication and interpersonal skills, with a professional and courteous demeanor.
- Strong organizational and time management abilities, with the capacity to multitask and prioritize tasks effectively.
- Proficiency in using office equipment such as telephones, fax machines, and photocopiers.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- Attention to detail and accuracy in handling administrative tasks.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to adapt to changing priorities and work schedules.
- Positive attitude and willingness to assist others.
- Knowledge of basic office procedures and protocols.

**Working Conditions**:

- This role typically operates in a professional office environment.
- Regular working hours may include evenings and weekends depending on organizational needs.
- May require sitting or standing for extended periods and occasional lifting or moving of light objects.

**Note**:
The job description outlined above is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.

**Job Types**: Full-time, Fresher

**Salary**: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (required)
- total work: 1 year (required)

**Language**:

- English (preferred)

Ability to Commute:

- Makarpura, Vadodara, Gujarat (required)

Work Location: In person

**Speak with the employer**
+91 9727713162