Customer Successor

**Position**: Customer Successor
Experience: Minimum 1-2 Years

**Salary**: ₹15,000 - ₹30,000 per month

**About Company**:
Techimply is a leading data-driven platform revolutionizing the way businesses discover and connect with top-tier Business Software and IT consulting firms. Our mission is to streamline the decision-making process and drive successful partnerships.

**Role**:
As a Customer Successor at Techimply, you'll play a crucial role in ensuring the ongoing satisfaction and success of our existing clients. You'll act as a dedicated point of contact, providing exceptional support and guidance throughout the customer lifecycle.

**Key Responsibilities**:

- Build and maintain strong relationships with assigned clients.
- Oversee the onboarding process for new clients.
- Provide timely and effective support to clients.
- Manage and grow customer accounts.
- Develop and execute customer success plans.
- Gather and analyze customer feedback.
- Leverage data insights to measure customer satisfaction, identify trends, and optimize customer success strategies.

**Requirements**:

- Strong customer service orientation and a passion for helping clients succeed.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Familiarity with customer relationship management (CRM) software.
- A proactive and results-oriented approach.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person