Digital Voice

7 days ago

Bengaluru Karnataka, India Microland Full time

**Required Skills**:
Technology | Cisco VoIP PABX Expert - Level 3 Support
Technology | Avaya Telephony Expert - Level 3 Support
Technology | Genesys CloudCX Expert - Level 3 Support
Technology | MS Teams VoIP PSTN PBX Expert - Level 3 Support

**Education Qualification**:
Engineer - B.E / B.Tech / MCA

**Certification Mandatory / Desirable**:
Technology | VoIP Certifications / Avaya ACIS / CCNP Collab / MS 720 / Genesys GVP

Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4.Process Compliance:

- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

  • Semi Voice Process

    7 days ago

    Bengaluru, Karnataka, India Five S Digital Full time

    ROLES AND Responsibilities: Semi voice process (Chat / Inbound calls) **Resolving customers queries and issues related to the products and services via chat or voice platform**. - The semi voice process means that the customer service rep **handles both voice and non-voice communication channels for customer interactions** Pay: From ₹18,000.00 per...

  • Trainer/mentor - Digital Marketing

    3 days ago

    Bengaluru, Karnataka, India Digital Academy 360 Full time

    JOB DESCRIPTION: Digital Marketing Trainer Industry: Education/Teaching/Training/Agency Functional Area: Training and Consultant Experience required: 2+ Years Roles and Responsibilities: - Devising an excellent curriculum to train beginner digital marketing career aspirants to learn the concepts, techniques, and technology involved in digital marketing...

  • International Voice Process

    5 days ago

    Bengaluru, Karnataka, India Digital Orbis Creators LLP Full time

    Job Title: International Voice Process (Night Shift) - Fresher Location: Bangalore Eligibility: Any Graduate Experience: Fresher Shift: Night Shift Cab Facility: Available **Job Description**: Looking for enthusiastic freshers to join our International Voice Process team in Bangalore. We have new requirements for international voice process fresher -...

  • Non Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India FiveS Digital Full time

    **Urgent Hiring ** **Looking for Immediate Joinners** Role **:Non Voice Process** Work Location - **Roopena Agrahara,Bangalore** Language **:English & Hindi Is Mandatory fluent** Qualification **:Graduation** Minimum **:Fresher to 2 years Experience people can apply** Salary upto **:15k to 20kNet** Interview Mode**: Face to Face** Contact number...

  • International Voice Process

    1 day ago

    Koramangala, Bengaluru, Karnataka, India Arting Digital Private Limited Full time

    **Job Title-** International Voice Process **CTC-** Up to 4.8 LPA **Experience-** 6 months to 1+ years **Location - **Bangalore **Working Mode-** Work from Office **Critical Skills-** Exp in international voice process and upselling, excellent communication skills **Qualification-** Graduate - Any Stream **Eligibility**: Any graduate with 6 months-1...

  • Semi Voice Process

    3 days ago

    Bengaluru, Karnataka, India Five S Digital Full time

    Urgent Hiring * Looking for Immediate Joiners Role: Semi voice process Work Location - Bangalore, Language : English with Hindi mandatory Qualification : Graduation r puc also accepted Minimum : 6 months to 1 years’ Experience people can apply Salary up to: 15k to 20k Net Interview Mode : Face to Face Contact number : HR 98801 84241 Interview...

  • Customer Support Executive-semi Voice

    7 days ago

    Bengaluru, Karnataka, India Digital Orbis Creators LLP Full time

    Customer Support Associate Semi voice Roles and Responsibilities: Semi voice process (Chat / Inbound calls) Resolving customers queries and issues related to the products and services via chat or voice platform. Regular following up with the customer. Contacting existing customers as well as prospective customers Maintaining the database of the...

  • Voice & Accent & Digital Trainers

    2 weeks ago

    Greater Bengaluru Area, India Get Interview Confidence Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Title: Voice & Accent and Digital TrainersLocation: BangaloreExperience: Minimum 10 months  (strong BPO knowledge may also apply)Salary: As per market standards (Up to ₹50,000 per month)Working Days/Timings: Rotational Shifts (6:00 AM – 1:30 AM)Job Overview:We are looking for enthusiastic and skilledVoice & Accent and Digital Trainersto join our...

  • International Voice Process

    1 week ago

    Mysuru, Karnataka, India Digital Orbis Creators LLP Full time

    **WhatsApp us your resume at 9787035355** **Job Summary**: We are looking for a dynamic and customer-focused **International Voice Process Executive** to join our team. The role involves handling inbound and outbound calls with international customers, resolving queries, and ensuring a high level of customer satisfaction. **Key Responsibilities**: -...

  • Ai Researcher

    7 days ago

    Bengaluru, Karnataka, India Digital Green Full time

    **AI Researcher (Language, Voice and Image)** **Reports to : AI Director, Technology** **About Digital Green** Digital Green is a pioneer global not for profit organization, utilizing digital platforms and community-driven approaches to amplify the voices of smallholder farmers and improve their livelihoods. Our mission is to create a world where farmers...