International Voice Process

3 days ago

Mysuru Karnataka, India Digital Orbis Creators LLP Full time

**WhatsApp us your resume at 9787035355**

**Job Summary**:
We are looking for a dynamic and customer-focused **International Voice Process Executive** to join our team. The role involves handling inbound and outbound calls with international customers, resolving queries, and ensuring a high level of customer satisfaction.

**Key Responsibilities**:

- Handle customer queries and complaints via voice calls.
- Provide accurate information regarding products or services.
- Ensure timely and professional responses to customer inquiries.
- Maintain call quality and adhere to process compliance.
- Document call information and follow up when necessary.
- Meet/exceed daily productivity and quality standards.
- Work in night shifts and adapt to a dynamic environment.

**Required Skills**:

- Excellent verbal communication skills in English.
- Neutral accent with good pronunciation and listening skills.
- Ability to handle international customers with empathy and patience.
- Basic computer and typing skills.
- Strong problem-solving ability and attention to detail.
- Ability to work in a team and meet targets.

**Eligibility Criteria**:

- Education: Any graduate / Diploma.
- Experience: 0 to 3 years in International Voice Process or BPO preferred.
- Willingness to work in night shifts / US, UK, or Australian time zones.
- Immediate joiners preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Shift allowance

Application Question(s):

- Willing to work from office
- Willing to work in Night Shift

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9787035355

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