Order Processing Executive

3 days ago

Vashi Navi Mumbai Maharashtra, India Just in time Full time

**About US**:
**JUST IN TIME** is India’s leading retailer of global watch brands. We strive to provide all kinds of watches, from classic to the latest designs. As the authorised retailer of more than 40 international brands, we sell authentic products with warranties. JUST IN TIME has an amazing collection that showcases timeless design and innovation. We take steps to offer the best timepieces to our customers. **JUST IN TIME** has over 85 plus stores across India to offer the best daily wear, luxurious, fashionable, and smart watches.

**Job Summary**:
The Order Processing Executive is responsible for efficiently managing the end-to-end process of customer orders, ensuring accuracy, timeliness, and seamless coordination with internal departments such as warehouse, logistics, and customer service. The role plays a critical part in maintaining customer satisfaction by ensuring orders are fulfilled accurately and promptly.

**Key Responsibilities**:

- Receive and process customer orders through ERP, e-commerce platforms, or manual entries.
- Validate and verify order details including pricing, availability, and delivery schedules.
- Coordinate with inventory and warehouse teams to ensure stock availability and timely dispatch.
- Communicate with logistics partners to arrange pickups, track shipments, and resolve delivery issues.
- Monitor order status and proactively update customers on delays or changes.
- Resolve order-related queries, complaints, and discrepancies efficiently.
- Prepare and maintain accurate records of orders, invoices, and dispatches.
- Collaborate with the customer service team to provide a seamless order experience.
- Identify and escalate recurring issues to the appropriate departments for resolution.
- Generate daily/weekly/monthly reports related to order status, delays, and fulfilment rates.

**Key Requirements**:
Education: Graduate in any discipline

Experience: 2-3 years in order processing, logistics, or a similar role in retail/e-commerce

**Technical Skills**:

- Proficiency in MS Excel and order processing software (e.g., SAP, Oracle, Tally, Zoho, etc.)
- Familiarity with e-commerce platforms like Shopify, Magento, or marketplaces like Amazon, Ajio, Nykaa, Myntra, etc

**Soft Skills**:

- Strong attention to detail and accuracy
- Excellent communication and coordination skills
- Problem-solving and multitasking abilities
- Customer-focused attitude

**Key Performance Indicators (KPIs)**:
Order accuracy rate, Customer complaint resolution rate, On-time dispatch rate, Order processing turnaround time (TAT), Inventory mismatch incidents, Reduction in order cancellations due to processing errors

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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