Executive Order Processing

8 hours ago

Pune Maharashtra, India Academian Full time

Job Description:
We are currently seeking a dedicated and detail-oriented individual to join our team as a Senior Executive - Order

Processing / Customer Service Representative. In this role, you will play a key role in ensuring the efficient and

accurate processing of customer orders and providing outstanding service and support to our clients

Duties and Responsibilities:
1. Enter and process customer orders, including samples, supplemental, core, 3PL, PD, pilot, and RFP.

2. Evaluate PO requests and work with Customer Service Leads for support when entering orders.

3. Review and prioritize order entry based on delivery dates and transit times.

4. Update status of orders, quotes, or samples in Case Management system.

5. Provide Customers/Reps with tracking information and file paperwork.

6. Process Quotes within 24 hours of receipt

7. Audit orders processed by other Order Processing Representatives on a daily basis.

9. Develop a full understanding of new and existing product lines.

10. Develop working knowledge and familiarity with the Hub, Sales Support site.

11. Build relationships and provide shipping details to sales reps.

12. Collaborate with 3rd party providers, vendors, and/or dealers involved in our operations to ensure

customer satisfaction and on-time delivery.

13. Other duties as assigned.

Job Requirements/Desired Skills:
1. Minimum education: Graduation Degree or equivalent work experience.

2. Strong Customer Service skills with experience in an office setting.

3. One to three years in customer service with excellent oral and written communication skills.

4. Experience in an ERP and/or Case Management system preferred.

5. Strong time-management skills.

6. Detail-oriented with highly accurate data entry skills. Excellent analytical skills.

8. Outstanding interpersonal skills; polite and customer service oriented.

9. Must be able to work in an energetic, fast-paced, and sometimes stressful environment, and have the ability to juggle multiple projects simultaneously.

10. Experience in the education or publishing industry is a plus.

Pay: ₹200,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Application Deadline: 23/12/2024
Expected Start Date: 26/12/2024

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