
Customer Support Executive
1 day ago
**Experience Requirements - CSE**
- 0-2 years of experience (Freshers are welcome)
- Prior experience in customer service, BPO, or banking operations is a plus
**Key Responsibilities**:
Customer Support & Query Handling
- Act as the first point of contact for banks and financial institutions
- Respond to queries related to system navigation, KYC validation, payment status, and transaction receipts
- Assist banks in troubleshooting basic system issues and escalate where necessary
Communication & Coordination
- Communicate updates, scheduled maintenance, and announcements to banks
- Coordinate internally with Level 1 Leads and Level 2 Support teams for issue resolution
- Maintain a professional and polite communication approach with all stakeholders
Ticketing & Documentation
- Log issues in the ticketing system (Jira, ServiceNow, or other) and escalate accordingly
- Maintain accurate records of customer interactions, issues, and resolutions
- Follow established SOPs (Standard Operating Procedures) for handling banking support queries
**Qualifications**
- Strong communication skills, both verbal and written
- Basic understanding of banking operations and financial systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Customer-oriented mindset with excellent problem-solving abilities
- Basic computer proficiency and ability to learn new software systems quickly
Pay: ₹9,796.70 - ₹26,253.69 per month
**Benefits**:
- Provident Fund
Application Question(s):
- Are you an immediate joiner?
Work Location: In person
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