Customer Support Executive

4 days ago


Hyderabad Telangana, India Wikilabs Full time

**Job Title: Customer Support Executives**

**Location: Hyderabad**

**Type: Full-time/Shifts**

**Experience: 1-2 years**

**Key Responsibilities**:

- Handle customer queries via chat, call, and WhatsApp across B2C, B2B, and TPL models **Provide timely resolution for both sales and service-related concerns**:

- Track open support tickets and follow up until closure
- **Maintain accurate customer records and dispositions in CercleOS**:

- Adhere to the escalation matrix as needed

**Requirements**:

- **Strong communication skills in English, Hindi, and Telugu (preferred)**:

- High levels of empathy and patience in handling diverse customers
- Good typing speed and familiarity with chat tools (e.g., Gallabox)
- **Willingness to work in rotational shifts, including weekends**

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person



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