Customer Support Executive
2 weeks ago
Job Drive at Zaps Group – Hiring Customer Support Executives
Location:
Zaps Group
3rd Floor, Pearl Castle,
OU Colony, Shaikpet,
Manikonda, Hyderabad.
Position: Customer Support Executive
Employment Type: Full-time
Mode of Hiring: Walk-in Job Drive
Job Overview:
Zaps Group is looking for dynamic and customer-focused individuals to join our growing Customer Support team. As a Customer Support Executive, you will be the first point of contact for our customers, providing timely and effective assistance, ensuring a seamless experience across all Zaps services.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Handle service bookings, complaints, and feedback with a professional attitude.
- Maintain records of customer interactions and transactions.
- Coordinate with internal teams to resolve customer issues efficiently.
- Ensure high levels of customer satisfaction and loyalty.
- Provide product/service information and resolve emerging problems.
Requirements:
- Excellent communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer knowledge (MS Office, CRM tools is a plus).
- Prior experience in a customer support or call center role is an advantage.
- Freshers with good communication skills are welcome.
What We Offer:
- A collaborative and inclusive work environment.
- On-the-job training and skill development.
- Competitive salary and performance incentives.
- Career growth opportunities within the Zaps Group ecosystem.
Direct Walk-in Details:
Come be a part of our journey to redefine premium service experiences
Address:
Zaps Group, 3rd Floor, Pearl Castle,
OU Colony, Shaikpet,
Manikonda, Hyderabad.
Job Type: Full-time
Pay: ₹20, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you attending the walk-in drive on 16th July? YES/NO
Work Location: In person
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