Customer Care Executive

4 days ago

Ambegaon Budruk Pune Maharashtra, India Unified iSolutions Full time

Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements
- A bachelor’s degree in administration or a related field.
- A minimum of 0-2 years of experience as a customer service representative.
- Superior written and oral communication skills.
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Knowledge about the best mediation and conflict resolution tactics.
- Ability to empathize with customers.
- Utmost patience while dealing with angry and agitated customers.
- Ability to respect every customer.
- Fast and efficient problem-solving skill

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,427.01 - ₹22,000.00 per month

**Benefits**:

- Health insurance

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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