Customer Care Executive

2 days ago

Ambegaon Budruk Pune Maharashtra, India Unified iSolutions Full time ₹ 1,80,000 - ₹ 2,64,000 per year
  • Supervising a team of customer support professionals.
  • Monitoring the entire customer service process.
  • Resolving customer issues brought to your attention.
  • Creating procedures and policies for effective customer service.
  • Planning how to train customer support professionals.
  • Standardizing the customer service delivery of an organization.
  • Interviewing the skills of potential candidates through relevant questions.
  • Recruiting the best candidates from a wide range of interviewees.
  • Tracking the work of every customer service representative in the team.
  • Performing quality assurance surveys with customers.
  • Conveying customers' feedback to the team.
  • Fixing appointments according to the convenience of clients and customers.
  • Interacting with customers to determine whether they have a desirable and shareable experience.
  • Helping every customer service professional improve.
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

  • A bachelor's degree in administration or a related field.
  • A minimum of 0-2 years of experience as a customer service representative.
  • Superior written and oral communication skills.
  • Leadership skills to guide and improve a team.
  • Data entry and basic computer skills.
  • Knowledge about customer relationship management systems.
  • Knowledge about the best mediation and conflict resolution tactics.
  • Ability to empathize with customers.
  • Utmost patience while dealing with angry and agitated customers.
  • Ability to respect every customer.
  • Fast and efficient problem-solving skill

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Health insurance

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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