Process Documentation Intern

**Job Description: Process Documentation Intern**

**Location**: Kolkata, India

**Job Type**: Full-Time (Internship)
**Department**: Process & Operations
**Reporting To**: Process Manager

**Role Overview**:
As a **Process Documentation Intern** at the **Institute of NeuroDevelopment (IND)**, you will be responsible for capturing, documenting, and structuring our internal processes to ensure clarity, efficiency, and scalability. Your role will involve **recording videos using a mobile device** to visually document how tasks are performed across different teams, as well as creating **structured process flows** based on these recordings. This internship provides hands-on experience in **process optimization, documentation, and workflow analysis**, with the potential for a full-time job offer based on performance.

**Key Responsibilities:1. Process Video Documentation**
- Record step-by-step video footage of different internal processes using a mobile device.
- Ensure that videos capture all relevant details and variations in workflows.
- Organize and store recorded content systematically for easy access and reference.

**2. Process Flow Mapping & Documentation**
- Convert recorded videos into structured process flow documents.
- Create visual workflows, flowcharts, and written SOPs (Standard Operating Procedures) for different functions.
- Ensure that documentation is **clear, concise, and replicable** for future training and onboarding purposes.

**3. Collaboration with Teams**
- Work closely with different departments to **observe** and understand their processes.
- Communicate with team members to clarify doubts and ensure accurate documentation.
- Collect feedback from teams to refine and improve documentation quality.

**4. Review & Continuous Improvement**
- Identify **gaps, inefficiencies, or redundancies** in existing workflows while documenting them.
- Suggest improvements based on process observations.
- Update documentation as workflows evolve over time.

**Required Skills & Qualifications**:
**Education & Experience**:

- Bachelor's degree (completed or ongoing) in Business Administration, Operations Management, Media Studies, or a related field.
- Previous experience in documentation, content creation, or process mapping is a plus but not mandatory.

**Core Skills**:

- **Strong observational skills** - Ability to notice **small but critical details** in processes.
- **Good communication skills** - Ability to interact with multiple teams and explain/document processes effectively.
- **Attention to detail** - Ensuring accuracy and completeness in documentation.
- **Basic video recording & organization skills** - Comfortable using a mobile device to record and manage video files.
- **Process-oriented mindset** - Ability to break down complex tasks into structured steps.
- **Basic knowledge of documentation tools** - Familiarity with Microsoft Word, Google Docs, flowchart software (e.g., Lucidchart, Miro), and video storage tools.

**Preferred Traits**:

- Self-motivated and proactive in understanding and documenting workflows.
- Strong adaptability to work across multiple departments and align with different teams.
- Willingness to learn and improve documentation methodologies.

**Performance Expectations & Evaluation Metrics**:

- **Video Recording Accuracy** - Completeness and clarity of recorded process videos.
- **Process Flow Documentation Quality** - Well-structured, easy-to-understand SOPs and flowcharts.
- **Timeliness & Efficiency** - Ability to document processes within assigned timelines.
- **Team Collaboration & Feedback** - Ability to work with various departments and incorporate their inputs.

**Internship Benefits & Career Growth Opportunities**:

- Hands-on exposure to **process mapping and operational documentation**.
- Opportunity to work closely with different teams and understand **real-world business operations**.
- Potential **full-time job offer** based on the quality and impact of work.

**Skills Required**:

- **Observation & Attention to Detail** - Accurately document processes.
- **Communication & Collaboration** - Work with multiple teams.
- **Video Recording & Basic Editing** - Capture workflows clearly.
- **Process Mapping & Documentation** - Create structured flowcharts.
- **Problem-Solving & Analytical Thinking** - Identify inefficiencies.
- **Time Management & Organization** - Handle multiple tasks efficiently.

**Job Types**: Full-time, Fresher, Internship
Contract length: 2 months

Pay: ₹4,500.00 - ₹5,000.00 per month

Schedule:

- Day shift

Application Question(s):

- After completion of the 2 month internship, if found eligible, would you be keen on joining us for a full time position?

**Language**:

- Bengali (required)
- Hindi (preferred)
- English (preferred)