Customer Service Representative- Lc
2 weeks ago
Join Our Team as a Remote Customer Service Representative (CSR)
Are you in search of a fulfilling, long-term opportunity to work from the comfort of your own home? Look no further We're offering a fantastic position with a competitive monthly salary ranging from **US$216 to US$384**. If you possess excellent professional ethics, a cooperative attitude, and a knack for problem-solving with confidence and empathy, we want you on our team
As a CSR, you'll be the friendly face and voice of our company, providing top-notch support to our valued customers. **Your responsibilities will include**:
- Assisting customers with inquiries regarding pre-sales, orders, and after-sales, utilizing your expertise in optical glasses and exceptional problem-solving skills.
- Identifying and assessing customers' needs to ensure satisfaction.
- Cultivating strong relationships and trust with our customers through open and interactive communication.
- Providing accurate and complete information using the appropriate methods and tools.
- Meeting personal and team service and sales targets.
- Handling customer complaints with grace, offering timely solutions, and follow-up to ensure resolution.
- Maintaining detailed records of customer interactions and adhering to communication procedures and policies.
**Responsibilities**:
- A willingness to work full-time, six days a week, with weekdays off (Monday - Friday).
- International customer service experience and online sales experience are a definite plus.
- Experience working in a performance-based or metric-driven environment.
- Basic knowledge of eyeglasses or a willingness to learn.
- A clean, quiet, and distraction-free workspace.
**Technical Qualifications**:
- A PC with compatible OS versions (Windows 8, 8.1, or Windows 10), at least 4 GB RAM, and an Intel Core i5 processor or higher.
- Browsers capable of accessing company networks.
- A computer USB headset with a microphone for training purposes.
- Stable power supply and a separate modem.
- Reliable high-speed internet access (broadband speed ≥20M/s) provided by Globe or PLDT.
- Backup equipment and network preparedness to ensure uninterrupted workflow.**Experience**:
- Customer Service Representative: 1 year (required)
- Live chat support: 1 year (required)
**Salary and Benefits**:
- US $1.5 - 2 per hour
- Attendance/Equipment Allowance
- Team Activities/Incentives
- Holiday/Overtime allowance
- Night Shift Allowance
Pay: ₹18,000.00 - ₹32,000.00 per month
**Benefits**:
- Work from home
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
- Live chat: 1 year (preferred)
**Language**:
- English (required)
Work Location: Remote
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