Experience Ambassador

JLL supports the Whole You, personally and professionally.

Experience Ambassador
Work Dynamics

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions, join us to be inspired by the best.

**What this job involves**:
Experience Ambassador will be part of the Facilities Management team, to drive and increase customer satisfaction. This individual is the go-to-person for all facilities engagement matters.
The team aims to manage the big site with a smaller site approach to establish stronger relationships with the customers. This provides an opportunity for the Experience Ambassador to create an engaging experience to our customer and their guest.
This individual ensure that a seamless consistent level of service is provided at every user touchpoint.

**Key Responsibilities**:
Site Management
Conduct site walk daily with the checklist, look out for defects, and manage any hazardous objects accordingly.
Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied
Manage meeting room conflicts and enforces or encourages meeting room etiquette
Ensure that office equipment is in good working condition. Otherwise, rectify immediately
Liaise and manage respective vendor to support the functionality of office space
Responsible to consolidate all customer issues and generate a monthly report
Manage all customers’ issues tactfully and confidently
Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time
Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage
Make sure items are clearly labelled and place in lost and found
Own the floor’s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners
Manage floor filing and locker space for individuals and departments
Continually audits cleanliness of floor and add addresses issues immediately
Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required

Ownership and Stakeholder Management
Act as an owner of the space across all services provided
Be personable and get to know the residents of the floor and maintain an open dialogue
Be receptive to feedback, share it and action it
Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration
Be empowered to make decisions, guide behaviour, and escalate issues
Conducts observational studies and issues surveys
Collect feedback from the employees
Issue monthly summary of utilization, feedback and events
Organise events
Keep a log of initiatives - provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and
Maintain up to date Floor Ambassador Files (orientation, signage, etc.) in a central repository, i.e., SharePoint

Customer Communications
Start the day with greeting customer, using customer name
To be attuned with customer, build and establish relationship with stakeholders across all levels

At Your Service Communications
Share communications collaterals with the JLL team

All other duties and tasks assigned
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Education and experience
Bachelor’s degree in any stream
Experienced in Hospitality and/or Tourism sector or related professional area / Events Operations Management
A relationship builder
As well as a keen desire for success in Customer Service, you’ll have the ability to handle complex conversations with Clients. You’ll also be good at building team relationships and excellent interpersonal skills.

Great organisational skills
You’ll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate