Housekeeping Desk Attendant

2 weeks ago

Lonavale, India Hotel Grand Visava Full time

**Job Overview**:
The Housekeeping Desk Attendant is responsible for supporting the housekeeping department by managing guest requests, maintaining inventory, and ensuring efficient communication between housekeeping staff and other hotel departments. The position involves handling guest inquiries, relaying important information, and ensuring that all cleaning and maintenance services are provided promptly and professionally.

**Key Responsibilities**:
**1. Guest Services**:

- Respond to guest requests for housekeeping services, such as extra towels, bedding, or cleaning.
- Handle guest complaints and requests professionally, ensuring satisfaction.
- Maintain communication with front desk and guest services to meet guest expectations.

**2. Coordination and Communication**:

- Act as the liaison between the housekeeping department and other hotel departments, including front desk, maintenance, and concierge.
- Provide instructions to housekeeping staff regarding room status and special guest requests.
- Notify housekeeping staff of rooms that are ready for cleaning or require additional services.

**3. Inventory Management**:

- Monitor and maintain an inventory of housekeeping supplies and linens, ensuring sufficient stock levels.
- Report supply shortages or damages to the housekeeping supervisor/manager for timely replenishment.
- Ensure proper storage and handling of cleaning equipment and supplies.

**4. Record Keeping**:

- Maintain accurate records of guest requests, housekeeping tasks, and room statuses.
- Track the completion of housekeeping assignments and update the status in the property management system (PMS).
- Report any maintenance or housekeeping issues to the relevant department.

**5. Cleaning Standards & Quality Control**:

- Ensure that housekeeping staff follow cleanliness and safety protocols.
- Conduct room inspections as needed to ensure the quality of cleanliness meets hotel standards.

**6. Team Support**:

- Assist in assigning tasks to housekeeping staff and ensuring they are completed in a timely and efficient manner.
- Help with training new housekeeping staff on procedures and standards.

**7. Shift Coordination**:

- Oversee the shift schedule to ensure all areas of the hotel are covered.
- Manage staff breaks and ensure adequate coverage during peak times.

**Qualifications & Skills**:

- **Education**: High school diploma or equivalent. Additional training in hospitality or housekeeping is a plus.
- **Experience**: Previous experience in housekeeping, customer service, or hospitality is preferred.
- **Communication**: Strong verbal communication skills to effectively interact with guests, staff, and management.
- **Organizational Skills**: Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- **Attention to Detail**: Ability to spot cleanliness and maintenance issues and address them promptly.
- **Physical Stamina**: Ability to stand for long periods, lift light to moderate objects, and perform other physical duties as required.
- **Technology Skills**: Familiarity with housekeeping management systems, property management systems (PMS), and other hotel software is a plus.

**Working Conditions**:

- Shifts may include weekends, evenings, and holidays.
- Must be able to work in a fast-paced environment with fluctuating workloads.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- Housekeeping: 1 year (preferred)

Work Location: In person

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