Duty Manager

7 days ago

Lonavale Maharashtra, India canary Island Resort & Spa Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Title: Duty Manager

Location: Canary Islands Resort and Spa. Lonavala

Department: Operations

Reports To: Operations Manager

Position Type: Full-time

Job Summary:

We are seeking a proactive and guest-focused Duty Manager to oversee daily operations at our luxury Resort & Spa in the Canary Islands. This pivotal role ensures the seamless functioning of all departments during a shift, while maintaining exceptional service standards and guest satisfaction. The Duty Manager acts as the primary point of contact for guest concerns and ensures that operational, health & safety, and service quality standards are met consistently.

Key Responsibilities:

  • Supervise and support daily operations of Front office departments.
  • Act as the Manager on Duty during assigned shifts, ensuring efficient running of the resort.
  • Handle guest complaints and service recovery professionally, ensuring high levels of guest satisfaction.
  • Monitor staff performance and ensure adherence to resort policies, grooming standards, and service protocols.
  • Ensure a safe and secure environment for both guests and staff by overseeing health & safety procedures.
  • Liaise with departmental heads to address operational issues and communicate guest feedback.
  • Conduct regular property walks to ensure cleanliness, maintenance, and security standards are upheld.
  • Support the Front Desk team during peak periods with check-in/check-out processes and concierge services.
  • Ensure accurate logging and communication of incidents, complaints, maintenance issues, and staff matters.
  • Assist with emergency procedures and act as point of contact for local authorities when needed.
  • Maintain a high level of visibility on the floor and build positive relationships with guests and staff.

Qualifications & Experience:

  • Bachelor's degree or diploma in Hospitality Management or related field preferred.
  • Minimum 2–3 years of experience in a supervisory or managerial role in a 4 or 5-star resort/hotel.
  • Strong understanding of hotel operations, including front office, housekeeping, and guest services.
  • Excellent communication and problem-solving skills.
  • Fluency in English and Spanish; additional languages (e.g., German, French) are a plus.
  • Proficiency with PMS systems (e.g., Opera, Protel) and Microsoft Office.
  • Ability to remain calm under pressure and handle emergencies effectively.
  • Flexible with working hours, including evenings, weekends, and holidays.

What We Offer:

  • Competitive salary and benefits
  • Staff accommodation or housing allowance (depending on package)
  • Meals on duty
  • Opportunities for training and career progression
  • A dynamic and multicultural work environment in one of the most beautiful locations in Europe

How to Apply:

Please submit your resume and a cover letter outlining your experience and motivation for applying to [email/contact info].

Would you like this formatted for a PDF job post or tailored further (e.g., more luxury-specific, wellness/spa emphasis, or eco-tourism focus)?

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided

Work Location: In person

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