Associate - Service Delivery

2 weeks ago

Worli Mumbai Maharashtra, India KEC Full time

**Position Summary**:
In this role the incumbent will need to act as a representative of Service Delivery taking care of HR Operations along with Digital data management. Being SME, the incumbent is expected to possess following expertise/ knowledge.

**Key Activities & Responsibilities**:
a)
** SuccessFactors**:

- Employee Central Administration which includes hands on experience in o Creation/modification/deletion of Foundation Objects o Knowledge of position management o Background/ technical working of SF like mass upload, RBP, ORD, hiring o Knowledge of SF - HRMS tools like EC, PM, GM, Succession, RCM o Creating & Scheduling the report on ORD as well on SFTP - Data Audits post process implementation and continuous system improvements. - RCM - Managing and supporting HR teams for resolving their queries on RCM - Independently conceptualized and rolled out Analytics/ Dashboard
- Support End Users RCM, EC, Goal Management, Performance Assessment, Compensation Cycle

b)
** Analytics**: - Knowledge of reporting tools in SuccessFactors and PowerBI o Conceptualize and implement various dashboards like talent management, attrition, HR Data Audit at the same time evaluate opportunities and proactive present analysis o Provide support to COEs for making various dashboards basis their requirements o Being custodian of employee data, review data and provide insights for process improvements.

c)
**HR Operations** - Proactively seek HR process improvement initiatives - Supported the development, testing, roll-out and training of the HR teams on new initiatives. - Conduct UAT, SOPs, Training Material - Train the end users on using the tools. Organizing refreshers on EC, RCM - Handle all activities pertaining to employee lifecycle management from on boarding to Exit - Monitor and ensure employee probation evaluation and confirmation on system. - Generating of Employee head count report from Success factors - Employee File Management

**Competencies Required**:

- Strong Communication Skills with employees/HR Management Excellent Coordination Skills especially during projects/ new initiatives implementation Analytical & Project Management bend of mind HR Analytics - Compile different datapoints using spreadsheets, other tools and analyses data for information driven decision making and strategy planning. SuccessFactors Global Support, Implementations, System Proficient in MS Office

**Education & Skills**:

- MBA/ Diploma in HR Management BMS/ B. Com Certification in HRMS tool like SAP, SuccessFactors 5 - 8 years of working knowledge in SF, HRMIS and HR Process

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