Tooling Support Professional

2 weeks ago

Kolkata West Bengal, India BT Group Full time

**Tooling Support Professional**:

- Job Req ID: 48613
- Posting Date: 4 Jul 2025
- Function: Customer Service
- Unit: Business
- Location: PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
- Salary: Competitve

Job Req ID:
Posting Date:
Function:
**Location**:
**Salary**:
**Why this job matters**:
**What you’ll be doing**:

- Administer and support SPLUNK, Linux, Ansible, and other tools (DNAC, Dynatrace, SolarWinds, ThousandEyes).
- Monitor and maintain tool performance, ensuring high availability and reliability.
- Troubleshoot and resolve issues related to tool integration and functionality.
- Collaborate with cross-functional teams to implement and optimize tool usage.
- Develop and maintain documentation for tool configurations and procedures.
- Provide training and support to team members on tool usage and best practices.
- Assist with basic networking tasks and troubleshooting.

**The skills you’ll need**:

- Troubleshooting- Infrastructure Configuration- Debugging- Continuous Improvement- Application Performance Monitoring & Alerting- Release Management- Programming/Scripting- Operating Systems- IT Security- Cloud Computing- Data Analysis- Agile Methodologies- Software Testing- Continuous Integration/Continuous Deployment Automation & Orchestration- Incident Management- Decision Making- Growth Mindset- Inclusive Leadership**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

**A FEW POINTS TO NOTE**:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

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