E-commerce Executive

6 days ago

Santacruz West Mumbai Maharashtra, India UNHR Full time

**E-Commerce & Operations Manager**

**Surreal Design Studio**
Surreal Design Studio is India’s leading creative agency specializing in large-scale festive decor, immersive installations, and experiential environments. With a focus on storytelling, scale, and cultural nuance, Surreal transforms spaces across malls, airports, hotels, and public venues both in India and internationally.

**World of Christmas (A Surreal IP)**
World of Christmas is a flagship IP by Surreal Design Studio—a festive platform that brings the magic of the holidays to life through India’s largest Christmas retail store and a one-of-a-kind Christmas market event inspired by European winter fairs. Combining retail, decor, and immersive experiences, World of Christmas blends product, performance, and nostalgia to create a joyful seasonal celebration.

We are looking for a detail-oriented and proactive **E-Commerce & Operations Manager** to lead marketplace operations for _World of Christmas_ while supporting backend workflows for Surreal Design Studio. This role requires a strong command over e-commerce platforms, operational coordination, and listing performance.

**Key Responsibilities**

**E-Commerce (World of Christmas)**:

- Manage and update listings across marketplaces (Amazon, Flipkart, Blinkit, Shopify)
- Ensure all listings are SEO-friendly, visually strong, and compliant with platform standards
- Plan and execute seasonal promotions, brand store updates, coupons, and A+ content
- Monitor and improve KPIs such as conversions, traffic, AOV, and return rate
- Analyze competitor pricing, trends, and consumer behavior to identify growth opportunities
- Coordinate with design/content teams for listing visuals, product copy, and updates
- Track and fulfill daily orders; ensure smooth dispatches via shipping partners
- Maintain a central SKU and inventory database; coordinate with warehouse for stock sync
- Resolve customer queries, damages, and order complaints promptly
- Generate performance reports and suggest improvements based on analytics

**Operational Support (Surreal Design Studio)**:

- Coordinate procurement updates and order status tracking using Zoho
- Support dispatch planning, inventory updates, and vendor logistics
- Ensure backend processes like packaging, billing, and delivery timelines are met

**Requirements**:

- 3+ years in e-commerce operations or digital retail
- Proficiency in Amazon Seller Central, Flipkart Seller Hub, Shopify
- Strong analytical mindset and familiarity with performance tools (Google Analytics, Helium 10, Ads Manager)
- Working knowledge of Zoho Books & Inventory (preferred)
- Excellent coordination, communication, and multitasking abilities
- High proficiency in Microsoft Excel / Google Sheets

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Work Location: In person

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