Shopify International Voice Process and Query Handling

1 week ago


Gurugram Haryana, India Career Crox Full time

**Title**: Shopify International & Domestic Voice Process - Query Handling

**Salary**: ₹26,000 CTC + Incentives

**Experience**: Fresher eligible

**Qualification**: Undergraduate (UG) can apply

**Working Days**: 5 days working

**Job Role**:

- Handle customer queries over voice calls for **both Domestic and USA clients**:

- Resolve issues and provide accurate solutions in a professional manner
- Ensure the process runs smoothly and customer satisfaction is achieved
- Maintain service quality while dealing with different types of customers

**Requirements**:

- **Excellent English communication skills** (verbal & written)
- Fluency in English is mandatory
- Comfortable speaking with **Indian as well as US-based customers**:

- Problem-solving skills and a customer-first approach

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- How much do you rate your English communication skill out of 10?
- do you have any experience in sales or voice process ?
- Whats your current in hand salary ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

**Location**:

- Gurugram, Haryana (preferred)

Work Location: In person



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