IT Support Voice Process

1 day ago


Gurugram Haryana, India asv consulting services pvt ltd Full time

**Key Responsibilities**:

- Handle inbound and outbound support calls for IT-related issues.
- Troubleshoot technical problems and provide step-by-step solutions.
- Escalate unresolved issues to higher support levels.
- Ensure timely and accurate resolution of queries.
- Maintain call logs and prepare support documentation.

**Requirements**:

- Minimum 6 months of experience in IT Support / Technical Voice Process.
- Excellent spoken English and communication skills.
- Strong problem-solving and analytical abilities.
- Willingness to work in **US Shift (Night Shift)**.

**Perks & Benefits**:

- **Cab facility available** for pick-up and drop.
- 5 Days Working (Weekend Off).
- Attractive salary package with growth opportunities.

Pay: ₹10,303.29 - ₹35,297.38 per month

**Benefits**:

- Paid sick time
- Provident Fund

**Experience**:

- IT support: 1 year (required)
- International voice process: 1 year (required)

Work Location: In person



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