International Voice Process

1 week ago

Gurugram Haryana, India T&N Business Services Pvt. Ltd Full time

**Job Title: International Voice Process Associate**

**Job Overview**:
We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.

**Roles & Responsibilities of International voice Process **Associate | Roles and Responsibilities of Voice Process:

- **Customer Support**:

- Handle inbound and outbound calls from customers across different countries.
- Address customer inquiries, concerns, and provide accurate information.
- **Language Proficiency**:

- Demonstrate proficiency in multiple languages to cater to our diverse international customer base.
- Effectively communicate with customers in their preferred language.
- **Issue Resolution**:

- Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.
- Escalate complex issues to the appropriate teams for further assistance.
- **Cultural Sensitivity**:

- Exhibit cultural awareness and sensitivity when interacting with customers from various regions.
- Adapt communication style to align with cultural expectations.
- **Documentation**:

- Maintain accurate and detailed records of customer interactions in the CRM system.
- Document relevant information to facilitate efficient issue resolution and future reference.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9319558453

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