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Customer Delight Associate

3 weeks ago

Gurgaon, India Datacultr Full time

**About Role:

- **

As a Customer Delight Associate you will maximize sustainable value for our customers and Datacultr through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring these customers successfully adopt and realize value from all Datacultr products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

**Key Responsibility**
- Listening to customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Strong contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Specific Technical Requirement**:

- Having 0-1 years of experience required with the SaaS based industry or in similar role, preferably with an IT Consulting or training company
- Good working knowledge with Microsoft Excel

**Perks**:

- Performance variable pay
- Flexible working hour
- Medical benefits
- Professional Development-Continuing education, up skillin

**Salary**: ₹120,000.00 - ₹240,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- What is your current CTC ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)