Gtsm Application Support

Step into the role of Application Support - Group Finance. At Barclays, we are more than a Bank, we are force of progress. As an Application Support - Group Finance you will manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

**To be a successful Application Support - Group Finance, you should have experience with**:

- Should be fundamentally strong in any of the programming languages. (Hands-on technology role with strong Engineering understanding, observability, DevSecOps)
- Significant experience in financial markets (Financial reporting, Comprehensive Capital and Analysis Review, Cost Reporting, Regulatory Reporting). CI/CD, Jenkins, Gitlab and Performance Tuning and problem solving. Strong Problem-solving skill and stake holder management.

**Additional relevant skills given below are highly valued**:

- Exposure to AI/ML technologies, theoretically trained in Gen AI & strong SRE capability.
- Experience in setting up engineering standards. Knowledge of Open Shift, Docker and Kubernetes.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

**Purpose of the role**

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

**Accountabilities**
- Development of strategic direction for IT Services, including the implementation of up-to
- date methodologies and processes.
- Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness..
- Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
- Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
- Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions..
- Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
- Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
- Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

**Vice President Expectations**
- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accoun