
Service Executive
4 days ago
Monitoring and tracking the daily activity of service engineers.
- Data updation (Customers /Products/OEMs/Vendors/Suppliers)
- Execution and keeping records of Installation activities.
- Timely closing of field complaints/Scheduled visits
- Technical Assistance to field team and customer
- Quotations/ proposals
- Sending and following up
- Tracking and executing the invoicing against purchase orders
- Arranging the spares to field team, ensuring timely despatch and receipt of correct spares to field team/customer.
- Critical site visits, repeat failure site visits, Failure analysis etc
- Revenue generation /tracking
- Overdue collection from customers
- Supporting field team in collecting the appreciation letters /testimonials etc
- Tracking and keeping record of customer escalations, engineer response time etc
- Proper communications with customers.
- Maintaining and keeping record of responses given to the customers by engineer or manager himself
- Internal Service Reviews
**PURPOSE OF POSITION**:
- Revenue generation
- Data Management
- Maintaining the service matrix to achieve Customer Satisfaction
- Collection - Testimonials & Payments against Invoice transactions
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Day shift
Work Location: In person
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