Service Executive

15 hours ago


Visakhapatnam Andhra Pradesh, India Bhagat HR Services Full time

Monitoring and tracking the daily activity of service engineers.
- Data updation (Customers /Products/OEMs/Vendors/Suppliers)
- Execution and keeping records of Installation activities.
- Timely closing of field complaints/Scheduled visits
- Technical Assistance to field team and customer
- Quotations/ proposals
- Sending and following up
- Tracking and executing the invoicing against purchase orders
- Arranging the spares to field team, ensuring timely despatch and receipt of correct spares to field team/customer.
- Critical site visits, repeat failure site visits, Failure analysis etc
- Revenue generation /tracking
- Overdue collection from customers
- Supporting field team in collecting the appreciation letters /testimonials etc
- Tracking and keeping record of customer escalations, engineer response time etc
- Proper communications with customers.
- Maintaining and keeping record of responses given to the customers by engineer or manager himself
- Internal Service Reviews

**PURPOSE OF POSITION**:

- Revenue generation
- Data Management
- Maintaining the service matrix to achieve Customer Satisfaction
- Collection - Testimonials & Payments against Invoice transactions

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift

Work Location: In person


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