Voice Process Associates

4 days ago

Karapakkam Chennai Tamil Nadu, India Lakshmi Corporate Services Full time

Greetings from Lakshmi Corporate Services

Hiring for Inbound Voice Process - Hindi

**Job description**

Job Role:

- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met

Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus o Knowledge of Banking / Credit cards preferred

If interested with the above profile, Kindly apply.

Pay: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

**Education**:

- Diploma (preferred)

**Experience**:

- CNC Programming: 1 year (preferred)
- total work: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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