Online Sales Coordinator

Job Title: Online Sales Coordinator

Job Location: Bangalore/Salem

Experience: Minimum 2-3 years of experience

**Salary**: Negotiable

Job Summary:
The Online Sales Coordinator is responsible for managing and optimizing the company's online sales processes, ensuring smooth operations, and driving revenue growth through various digital channels.

Key Responsibilities:

- Manage and coordinate online sales activities across multiple e-commerce platforms and the company website
- Monitor and analyze online sales performance, identifying trends and opportunities for improvement
- Collaborate with marketing teams to develop and implement effective online sales strategies
- Ensure accurate and up-to-date product information, pricing, and inventory across all online channels
- Handle customer inquiries and resolve issues related to online purchases
- Coordinate with logistics and shipping teams to ensure timely delivery of products
- Manage relationships with third-party vendors and online marketplaces
- Generate regular reports on sales performance, customer behavior, and market trends
- Stay informed about industry trends and competitor activities in the e-commerce space
- Assist in the development and implementation of promotional campaigns and special offers

Required Qualifications:

- Bachelor's degree in Business, Marketing, or related field
- 2-3 years of experience in e-commerce or online sales
- Proficiency in Microsoft Office Suite and e-commerce platforms
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational abilities
- Ability to work independently and as part of a team

Preferred Qualifications:

- Experience with CRM systems and data analysis tools
- Knowledge of SEO and SEM principles
- Familiarity with graphic design software

Key Result Areas (KRAs):

- Online Sales Growth
- Customer Satisfaction
- Inventory & Asset Management
- Digital Marketing Effectiveness
- Process Optimization

Key Performance Indicators (KPIs):
Online Sales Growth:

- Monthly/quarterly/annual online revenue
- Conversion rate
- Average order value
- Shopping cart abandonment rate

Customer Satisfaction:

- Customer satisfaction score (CSAT)
- Internet Promoter Score (IPS)
- Customer retention rate(CRR)
- Rate of repeat purchases (RRP)

Inventory Management:(Good to have skill)
- Stock turnover rate
- Stockout frequency
- Inventory accuracy

Digital Marketing Effectiveness:

- Return on Ad Spend (ROAS)
- Click-through rate (CTR)
- Cost per acquisition (CPA)

Process Optimization:

- Order processing time
- Return rate
- Customer query response time
- Website uptime and load speed

Key Target Areas (KTAs):
E-commerce Platform Optimization:

- Improve website user experience
- Enhance product categorization and search functionality
- Implement cross-selling and upselling features

Multi-channel Integration:

- Expand presence on various online marketplaces
- Ensure consistent branding and messaging across all channels

Data Analysis and Reporting:

- Develop comprehensive dashboards for real-time performance tracking
- Identify trends and patterns to inform strategic decisions

Customer Engagement:

- Implement personalized marketing campaigns
- Develop a loyalty program to encourage repeat purchases

Mobile Commerce:

- Optimize mobile shopping experience
- Develop and promote mobile app (if applicable)

Sustainable Practices:

- Implement eco-friendly packaging options
- Promote sustainable products to environmentally conscious consumers

Pay: From ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person