
Helpdesk Executive
3 days ago
**Helpdesk Executive - Powai**
**Job ID**
- 189333**Posted**
- 28-Oct-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**
Facilities Management
**Location(s)**
Mumbai - Maharashtra - India
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
**Responsibilities**:
- Provide first level contact and convey resolutions to clients issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures and service
Requirements and skills
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk
- Strong client-facing, communication and multi tasking
- Advances knowledge of MS office is must.
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