IT Support Officer

6 days ago


Kochi Kerala, India Sylcon Hypermarket Full time

**Location**:
Ernakulam (Supporting 1 Hypermarket + 4 Supermarkets)

**Salary**:
₹25,000 - ₹40,000/month +

**About the Role**:
We need a **hands-on IT professional with retail experience** to maintain our store systems across 5 locations.

**Key Responsibilities**:
**Tech Support**:

- Troubleshoot hardware (POS systems, scanners, printers)
- Resolve network issues (LAN/Wi-Fi across stores)
- Provide remote/onsite support for software (billing, inventory)

**Retail Systems Management**:

- Update pricing & promotions in POS systems
- Generate Hourly & daily sales reports for management
- Train staff on system usage (basic troubleshooting)

**Procurement & Maintenance**:

- Source IT equipment (printers, barcode scanners, etc.)
- Coordinate with vendors for repairs/replacements
- Maintain IT asset register

**Must-Have Qualifications**:
**3+ years IT experience in retail** (hypermarket/supermarket mandatory)
**Technical Skills**:

- POS software (e.g., SAP Retail, Marg, Tally)
- Basic networking (TCP/IP, router configurations)
- Intermediate Excel (pivot tables, formulas)

**Soft Skills**:

- Patient trainer for non-tech staff
- Problem-solving under pressure (e.g., billing system crashes during peak hours)

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

**Benefits**:

- Food provided

Work Location: In person



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