Customer Relations Executive

4 days ago

Noida Uttar Pradesh, India Meena Bazaar Full time

**Job Title**: Customer Relations Executive
**Location**: Mall of India (Noida)

**Job Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Greet and assist walk-in customers, ensuring a welcoming and comfortable shopping experience.
- Handle all customer queries, feedback, and complaints in a courteous and efficient manner.
- Coordinate with the sales and billing team to ensure smooth transactions and service delivery.
- Maintain proper records of customer feedback, alterations, special requests, and follow-ups.
- Resolve issues related to exchanges, returns, and after-sales service as per company policies.
- Manage and update customer databases and loyalty programs.
- Assist in customer engagement initiatives, events, and festive promotions.
- Maintain a high standard of grooming, etiquette, and service in line with Meena Bazaar’s brand image

**Required Skills and Qualifications**:

- Graduate in any discipline (Retail preferred).
- 1-3 years of experience in customer service, preferably in retail or fashion industry.
- Strong communication and interpersonal skills.
- Customer-oriented attitude with problem-solving capabilities.
- Ability to work in a fast-paced retail environment with flexible shifts.

**Preferred Attributes**:

- Polite and professional demeanor.
- Multilingual ability (Hindi, English, regional language is a plus).
- Experience in ethnic wear or luxury retail will be an advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your current in hand salary?
- How many years of experience do you have in this field?
- How soon you can join if selected?

**Language**:

- English (preferred)

Work Location: In person

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