
Customer Success Executive
3 days ago
**Role**:
- Identify, investigate, and resolve customer issues. Provide accurate and complete information using the right methods/tools.
- Maintain a thorough understanding of the company's products and services to provide informed responses and troubleshoot effectively.
- Engage with customers in a friendly and approachable manner to ensure they have a positive experience. Manage and de-escalate difficult or dissatisfied customers.
- Follow up on unresolved customer issues or pending requests to ensure timely and satisfactory resolution.
- Log and update all customer interactions in the company’s CRM system accurately for future reference.
- Coordinate with internal teams to resolve customer issues and provide seamless service.
- Prepare regular reports on customer feedback, common issues, and overall satisfaction levels for management to review.
- Ensure compliance with company policies, including data privacy, service level agreements (SLAs), and customer support protocols.
**Requirement**:
- Experience of 1-2 years in Customer Support (Preferable banking industry)
- Excellent verbal and written communication skills
- Knowledge MS-Excel for data analysis and reporting.
- high level of customer focus with excellent problem solving skills
- Ability to work in a fast-paced environment
**Job Types**: Full-time, Permanent
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer support: 2 years (preferred)
Work Location: In person
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