Customer Success Associate

2 weeks ago


Gurugram Haryana, India Whitefield Careers Private Limited Full time

Customer Support Executive - Electric Vehicle Process

Location: [gurugram, haryana]

Position Type: Full-Time

Gender: Male/Female

About the Role:
As a Customer Support Executive for our Electric Vehicle (EV) process in the US, you will be responsible for delivering exceptional customer service and support to our EV customers. You will handle inquiries, resolve issues, and provide detailed information about our EV products and services.

Key Responsibilities:
Provide accurate and comprehensive information regarding EV products, services, and troubleshooting.

Resolve customer issues effectively while maintaining high customer satisfaction.

Document interactions and maintain detailed records of customer communications.

Collaborate with internal teams to ensure seamless customer experience and process improvements.

Stay updated on the latest EV technologies, company policies, and industry trends.
- **Skillset: Communication should be Excellent like B2 or C1 US English both Verbal and Written Typing Speed: 35 WPM, 90%**
- **Shift: 24/7, Majority Night Shift as per US hours / 5 Days**

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- BPO: 1 year (preferred)

Work Location: In person



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