Customer Service Representative

2 days ago

Gurugram Haryana, India Wipro Limited Full time

**Wipro HR Services India Pvt Ltd. is looking for a**Customer Service Representative** for our Human Resource Outsourcing Business into a B2B campaign**

**͏**:
**Principal Responsibilities**:

- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- To strive to create a healthy and fun filled Environment in the team
- Display interpersonal skills in handling the day-to-day operations on the floor
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements

**͏**:
**Critical Skills Required**:

- Very Good written & spoken communication skills
- Should be flexible to work in rotational shifts in 24*5 work environment
- Proficient in computer usage and Basic knowledge on MS Office
- Pro-active & Positive Attitude
- Ability to Work efficiently and effectively in a team
- Excellent Customer facing Skills and Ability to build Rapport
- Should have the ability to escalate issues with a view to bringing about a win-win resolution

**͏**:
**Education Eligibility**:

- Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

**Locations and Shifts**:

- Gurugram
- US Shifts - Evening/Night Shifts for 5 Days a week with 2 fixed offs

**͏**:
**Perks and Benefits**:

- Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
- Health Insurance at nominal rates facilitated by the organization
- Regular Rewards and Recognition programmes
- Career mapping and growth
- Regular Learning & Development initiatives
- Further Education assistance programmes

Mandatory Skills: HWS (Empl Helpdesk)).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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