Executive- Tele Counsellor

1 day ago

Delhi, India Tech Mahindra Foundation Full time

We believe that a quality workforce combined with the right attitude and zeal can help achieve new organisational milestones. With this belief, we are looking for talented and motivational individuals interested to join us and bring social change.

We also encourage you to keep checking this page regularly for available positions.

**Role**: Executive
- Tele Counsellor

**Location**: Tech Mahindra SMART Academy for Digital, Delhi

**Experience**: 3-4 years full-time relevant experience in answering calls, cold calling, compiling data & Front desk operations, and counseling of students. Must have worked in a reputed educational/training institute dealing with IT and Media and Entertainment sector related courses for at least 2-3 years.

**Qualification**: Any Graduate with relevant experience.

**Number of openings**: 2

**Roles and Responsibilities**:

- Handling front office activities like students counselling and telephone enquiries. Coordinating day to day operation of the Academy.
- Be the front facing individual at the Academy and address queries and refer to the right individual at the Academy.
- Mentor, guide and counsel students and parents about our courses and programs.
- Manage the day-to-day MIS Update at the Academy.
- Participate in Events, Job Fairs as per requirement.
- Any other task entrusted by the Reporting Manager from time to time as required.

**Desired Skill Sets**:

- Possess good communication and English language skills.
- Should have experience in calling and following up the leads from CRM.
- Must have worked in a reputed educational/training institute dealing with IT and Media and Entertainment sector.
- Well organized working style with excellent time management skills.
- Fair working knowledge with MS office and Internet.

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