Customer Retention Executive

2 weeks ago


Malad Mumbai Maharashtra, India Tech Mahindra Full time

**Key Responsibilities**
- Handle inbound/outbound calls from customers expressing dissatisfaction or intent to cancel.
- Listen empathetically and resolve concerns with clarity and professionalism.
- Calmly manage irate or upset customers and offer tailored solutions.
- Promote relevant services through upselling and cross-selling.
- Maintain accurate records of interactions in CRM systems.
- Collaborate with internal teams to resolve complex issues.
- Meet retention and sales targets.

**Skills & Qualifications**
- Excellent communication skills in English (regional language is a plus).
- Strong listening and problem-solving abilities.
- Confidence, patience, and a customer-first attitude.
- Willingness to work in **rotational shifts**, including weekends and holidays.
- Basic computer knowledge and familiarity with CRM tools (training will be provided).

**Perks & Benefits**
- Competitive salary with performance-based incentives.
- Paid training and mentorship for freshers.
- Health insurance and wellness programs.
- Career growth opportunities and internal promotions.
- Fun, inclusive work culture with regular team activities.

**Call / Whatsaap - 8451973989 RACHEL**

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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