IT Client Support
1 day ago
**Job Description: IT Client Support-Java + React JS + AWS (Night Shift)**
**Role Overview**:
The IT Client Support (Night Shift) role involves providing technical assistance and resolving IT-related issues for clients during night hours. The individual will ensure seamless system operations, maintain client satisfaction, and troubleshoot technical problems in a timely and efficient manner.
**Key Responsibilities**:
- Proficient in Java + React JS + AWS with 2+ years of experience
- Escalate complex issues to higher-level support teams when necessary.
- Monitor IT systems and proactively address alerts or potential issues.
- Document all client interactions and solutions in the ticketing system.
- Follow up with clients to ensure issues are fully resolved.
- Adhere to service level agreements (SLAs) and maintain high customer satisfaction.
**Qualifications and Skills**:
- Bachelor's degree in IT, Computer Science, or a related field (preferred).
- 1-2 years of experience in IT support or a similar role.
- Strong communication and customer service skills.
- Ability to work independently and under pressure during night shifts.
**Additional Information**:
- Shift timings: 9 PM to 6 AM (or as per company requirements).
- Exposure to international client support is a plus.
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹500,000.00 per year
Shift:
- Night shift
Work Days:
- Monday to Friday
Application Question(s):
- Do you have experience in React Java, AWS
**Experience**:
- total work: 2 years (preferred)
Work Location: Remote
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