Walk-up/it Logistics Support Technician

Company Overview:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview:
Milestone is looking for a technician to work with our logistics team. A bright, driven, and enthusiastic individual with experience in supporting both Windows and Mac environments. Someone who can communicate positively while resolving complex technical issues effectively and efficiently. We want people for whom going “over and above” is second nature, who value the people behind the problems, and for whom technology is their passion.

This position will primarily be in an office environment. The position entails; shipping and receiving, deployment of IT related materials, inventory management, and white glove customer service. This person will primarily support the deployment team, though will also be cross trained in other department responsibilities as needed and able.

How You Will Make An Impact:

- Provide white-glove concierge level customer experience supporting internal employees face to-face, via chat and over the phone
- Update your users constantly to keep them in the loop with the status of their incidents, requests or problems
- Educate users on basic functions and new technologies that will help streamline their workflow
- Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
- Provide walkup support during normal business hours, Mon-Fri
- Receive and process equipment from supplier sites; deliver those shipments to stock rooms and local help desks
- Complete data entry in inventory management systems and verifying accuracy of requests; matching quantities and types
- Prepare shipments including creation of labels, removing any invalid stickers, and organizing packaging to ensure safe delivery of materials
- Take part in inventory counts
- Conduct deployment services, encompassing desk setup and desk side support
- Restock and troubleshoot IT accessory vending machines around the office(s)

What You Will Need To Succeed:

- Any Graduate with 2+ years in an IT helpdesk or related role
- 1+ year general work experience in a detail-oriented, customer focused role
- Technical Skills
- Strong understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality
- Experience troubleshooting VPN and certification issues
- Working knowledge of Active Directory and basic AD administration
- Working knowledge of video collaboration tools (Zoom)
- Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X Yosemite and El Capitan, respectively
- Experience with RSA tokens and Citrix environments
- Familiarity with any ticketing system
- Soft Skills
- A strong sense of urgency
- Exceptional professionalism and customer service
- Excellent task and time management
- Clear verbal and written communication skills combined with relentless follow up
- Strong organizational skills and attention to detail
- Ability to follow proper escalation paths
- Comfortable working independently towards team goals

Preferred Qualifications:

- 2+ years' experience in Logistics, Supply Chain, Warehouse or related field
- Familiarity with inventory management tools
- Available to work 40 hours/5 days per week with offset hours
- Ability to move/lift at least 25 lbs.

Our Commitment to Diversity & Inclusion:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or loc