Operations Executive

1 week ago

Goa, India Women Entrepreneur Network Full time

**Operations Executive (Ticketing)***

Summary

Experience Required:
**1 - 7 Years**

**Location**:
**Goa**
Category:
**BPO/KPO**

Title: Operations Executive (Ticketing)

Business Unit: Business Support Service (BSS)

**Job Type**: Work from office

Location: Panjim, Goa

Company Profile

Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.

Duties & Responsibilities

Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.

Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.

Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring mínimal disruption to travel plans.

Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.

Queue Management and Deposit Queue Management

Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.

Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

**Required Skills**:
A good grasp on English, with excellent communication skills.

Proficiency in using Global Distribution Systems (GDS) and experience with airline ticketing systems.

Should be skilled in various fare types - Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.

Knowledge of airline ticketing procedures and regulations is a plus.

Should be an effective team contributor with good interpersonal skills.

Analytical approach to work and attention to detail and accuracy.

Additional/Preferred Skills

Air fare ticketing Background

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