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Operations Trainee

2 weeks ago

Gurugram Haryana, India BAI Infosolutions Private Limited Full time

Job Title: Junior Executive - Operations (Reservations & Coordination)
Company: BAI Infosolutions Private Limited - CoTrav, Fleet 24x7, Travelparo
Location: Gurgaon
Experience: Minimum 6 months-1 year
Employment Type: Full-time, Permanent

**About the Role**

**Key Responsibilities**
- Handle **hotel reservations** as per client requirements, ensuring accuracy and timely bookings.
- Coordinate and manage **air, train, and bus ticket bookings** while adhering to client preferences and cost-effective options.
- Maintain up-to-date records of bookings, cancellations, and vendor communications.
- Ensure **client satisfaction** by providing prompt support and resolving booking-related issues or changes.
- Communicate and coordinate with vendors, hotels, and travel agents for availability, rates, and confirmations.
- Use **Microsoft Excel** to track bookings, generate reports, and manage daily operational data.
- Assist in **negotiating rates and value-added services** with vendors and partners.
- Follow up for confirmations, cancellations, and refund processes in a professional and timely manner.

**Requirements**:

- Minimum **6 months-1 year of experience** in travel operations, reservations, or a similar customer-facing role.
- Proficient in **Microsoft Excel**, including basic functions, sorting/filtering, and maintaining trackers.
- Strong **verbal and written communication skills**.
- Excellent **negotiation and interpersonal skills** to deal with vendors and clients effectively.
- Ability to manage **multiple tasks simultaneously** while maintaining accuracy and professionalism.
- A proactive attitude with a commitment to **client service and teamwork**.

**What We Offer**
- A supportive team culture with room to learn and grow.
- Opportunity to work with **corporate travel clients and industry vendors**.
- Exposure to **real-time operational challenges** and solutions in the hospitality & travel sector.

If you’re passionate about travel, detail-oriented, and ready to build a long-term career in operations, we’d love to meet you.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Out of 10, how many marks will you give to yourself in Advanced Excel?

**Experience**:

- total work: 1 year (required)
- Operations: 1 year (preferred)

Work Location: In person